Support


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Please contact us at the following e-mail address, if you agree to the above purpose of use of personal information.

- Any inquiries which are not related to this site would not be answered.
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FAQ
[The application shuts down while running.]
Try the following procedure(s) when the application shuts down while running:

Turn off the power of iPhone and restart it.
Access iTunes and re-synchronize iPhone.
Restore iPhone after making a backup of the application(s) on iTunes.
Delete the application which you cannot play and reinstall it.
You can re-download the application for free if you use the same account as when you purchased it before.
Please note that all the saved data will be deleted.

These procedures might be helpful to restore the application.


[The music and SE does not sound]
-Finish the application in multitasking and restart the application.
(Only devices which support multitasking)
*Double-click the Home button and it displays apps currently working background. Then press and hold any icon and you can finish the application.Please save the current data before finishing the multitasking.
This solution could help the sound get recovered.

PONOS Corporation iPhone/iPod touch Support

@iphone_support@ponos.co.jp

yAbout mail settings.z
When you contact user support by email, make sure that the support email address is whitelisted. If you don't get a reply, please note that each mobile phone operator has settings to redirect mail from PC's or certain domains to the spam folder. Make sure in your mail settings that mail from the domain ponos.co.jp is not rejected and add the domain to the whitelist if needed.

Domainuponos.co.jpv


* When you contact us regarding any bugs or problems in an application, please provide us with details, including the name of the application, the stage where the bugs or problems occurred, and the problem.


* iPhone and iPod are trademarks or registered trademarks of Apple Inc.